Shipping policy

Shipping & Delivery Policy

Last updated: July 16, 2026

SkinnyGoose Corp. OÜ ("we", "us", "our") sells JUST SAY STOP! products to selected destinations shown at checkout. This policy explains how we process, dispatch, deliver, return, replace, and refund orders. It forms part of our Terms of Service and should be read together with our Privacy Policy and Legal Notice.

By placing an order, you acknowledge that you have read and understood this policy.

1. Order Processing

Orders for in-stock products are typically processed within 1 to 3 business days after payment is confirmed.

Business days are Monday to Friday, excluding public holidays in the fulfilment country. Orders placed after 12:00 EET, on weekends, or on public holidays will normally be processed on the next business day.

During busy periods, promotional campaigns, public holidays, or launch periods, processing may take slightly longer. We will inform you if a significant delay is expected.

2. Shipping Destinations

European Union and United Kingdom sales and shipping start August 7, 2026, for selected destinations where shipping options are available at checkout.

United States orders are currently offered as pre-orders. USA pre-orders can be placed now. Expected USA pre-order shipping is before September 15, 2026, unless a later update is shown on the relevant product page or at checkout.

If your country is not available at checkout, we are not able to deliver to your address at this time.

3. Fulfilment Locations

European Union orders are fulfilled from Lithuania, Poland, or another EU fulfilment location.

United Kingdom orders are fulfilled from a UK fulfilment location when UK stock is available.

United States pre-orders are fulfilled from a USA fulfilment location once stock is available and the pre-order is ready to ship. Expected USA pre-order shipping is before September 15, 2026.

4. Shipping Costs

Shipping costs are shown at checkout before you confirm your order. Current flat-rate shipping may include:

European Union: EUR 6.49 where available.
United Kingdom: GBP 4.95 where available.
United States: USD 5.99 where available.

Shipping prices, available services, and delivery options may vary by destination and may change from time to time.

5. Estimated Delivery Times

Estimated delivery times are shown at checkout or in your order confirmation where available. USA pre-order shipping is expected before September 15, 2026. Delivery times are estimates only and may vary due to carrier delays, customs, incorrect delivery information, public holidays, peak periods, or other circumstances outside our control.

6. Pre-Orders

Pre-orders are charged at checkout unless stated otherwise. If you place a pre-order, your item will be dispatched when the product is ready and stock is available for that market.

For USA pre-orders, expected shipping is before September 15, 2026. If the expected shipping date changes materially, we will update customers where required.

UK orders are not treated as pre-orders unless a UK product page specifically says otherwise. If UK stock is unavailable, the product may show as sold out or unavailable until stock is added.

7. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available. Please allow up to 24 hours after dispatch for tracking information to become active.

If tracking has not updated for more than 5 business days, or if you believe your parcel may be lost, contact us at support@justsaystop.com with your order number.

8. Delivery Process

Carriers generally attempt delivery during standard working hours. Depending on the carrier and destination, you may be able to reschedule delivery, redirect delivery, or collect the parcel from a pickup point or parcel locker.

You are responsible for providing accurate and complete shipping information. We are not liable for delivery issues caused by incorrect or incomplete addresses provided by you.

If a parcel is returned because of an incorrect address, refusal to accept delivery without a valid reason, or failure to collect it within the carrier's retention period, we may charge the actual cost of re-shipment. If you request a refund instead, avoidable return costs may be deducted where permitted by law. This does not limit mandatory cancellation rights or any right to reimbursement of standard delivery costs.

9. Customs, Duties, and Taxes

For deliveries within the European Union, prices shown at checkout include applicable VAT where required.

For United Kingdom and United States orders, taxes, duties, and import charges are handled according to the checkout setup and the destination country's rules. Any charges shown at checkout will be displayed before you confirm your order. If additional import duties, taxes, brokerage fees, or handling fees apply after dispatch, they are the responsibility of the recipient unless stated otherwise at checkout.

10. Missing, Damaged, or Incorrect Orders

If your parcel is missing, damaged, or incorrect, contact us at support@justsaystop.com as soon as possible with your order number and clear photos where relevant.

For damaged or incorrect items, contact us as soon as reasonably possible so we can review the issue and arrange a replacement, refund, or other appropriate solution. No short reporting deadline replaces your statutory rights.

11. Returns and Refunds

If you are a consumer in the European Union or the United Kingdom, you may have a legal right to withdraw from your purchase within 14 days after delivery, subject to applicable consumer protection rules.

You may open the packaging and inspect the product only as you reasonably could in a shop. The product should be returned complete. Handling beyond what is necessary may result in a reasonable deduction for the proven reduction in value.

To request a return, contact support@justsaystop.com with your order number. We will provide return instructions. Unless the product is faulty, damaged, or incorrect, you are responsible for return shipping costs.

Refunds are issued to the original payment method unless we agree otherwise. For a valid EU or UK cancellation, the least expensive standard delivery cost is reimbursed; any extra amount paid for premium delivery is not refundable unless required by law. We may withhold reimbursement until we receive the goods back or receive evidence that they were sent back, whichever occurs first.

12. Contact

For shipping, return, or order questions, contact us at support@justsaystop.com.

Related policies: Refunds · Terms · Privacy · Cookies · Legal notice